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Complaints handling procedure

At Chancery Pii, we are committed to providing a high quality and professional service and to act with honesty, integrity and transparency. However, we understand that there may be times when you may feel we do not meet your expectations. Should this arise, we would like to know as soon as possible so that any issues can be resolved quickly.

A summary of our Complaints Handling Procedure is available below which includes details on how to submit a complaint and Financial Ombudsman Service referral rights.

Download Complaints Handling Procedure >